Effective Date: 24th June 2024

These Terms of Service (“Terms”) govern your purchase and use of products and services offered by iClean Technologies (“we”, “us”, “our”). By purchasing our products or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not purchase our products or use our services.

1. Products and Services

1.1 Description: We offer robotic vacuum cleaners and related accessories (“Products”) for sale through our website www.icleantechnologies.com (“Website”). Additionally, we provide customer support and other services related to our Products (“Services”).

1.2 Orders: By placing an order through our Website, you agree to provide accurate and complete information about yourself. All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order for any reason.

1.3 Payment: Payment for Products must be made in full at the time of purchase. We accept payment through Cards, UPI, Net Banking, COD. Prices are subject to change without notice, but changes will not affect orders that have already been accepted.

2. Shipping and Delivery

2.1 Shipping: We will arrange for shipment of the Products to the address you provide during the ordering process. Shipping costs and estimated delivery times are provided at checkout.

2.2 Delivery: We aim to deliver Products within the estimated timeframe provided at checkout. However, delivery dates are not guaranteed and may be subject to delays outside of our control.

3. Returns and Refunds

3.1 Return Policy: We offer a 7 Days return policy for Products purchased directly from us. To be eligible for a return, we accept returns only for products with technical issues, and Products must be in their original condition and packaging

3.2 Refunds: No Refunds will be issued.

4. Warranty

4.1 Product Warranty: Our Products are covered by one-year limited warranty against defects in materials and workmanship. The warranty period starts from the date of purchase.

4.2 Exclusions: The warranty does not cover damage caused by misuse, unauthorized modifications, accidents, or normal wear and tear.

5. Limitation of Liability

5.1 Exclusion of Damages: In no event shall iClean Technologies, its affiliates, officers, directors, employees, agents, or licensors be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit damages arising from the purchase or use of our Products or Services, even if we have been advised of the possibility of such damages.

5.2 Total Liability: Our total liability to you for all claims arising out of or relating to these Terms, the purchase, or use of our Products or Services shall not exceed the amount paid by you for the specific Product or Service giving rise to the claim.

6. Governing Law

These Terms and any dispute arising out of or related to them, the purchase, or use of our Products or Services shall be governed by and construed in accordance with the laws of Tamilnadu, India, without regard to its conflicts of law principles.

7. Changes to Terms

We reserve the right to revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them on our Website. Your continued purchase of our Products or use of our Services following the posting of revised Terms means that you accept and agree to the changes.

8. Contact Us

If you have any questions about these Terms, our Products, or Services, please contact us at icleanrobotics@gmail.com.

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Certainly! Here’s how you can add a section in your Terms of Service regarding servicing and repairs for customers who are not located near your service centers:

9. Product Servicing and Repairs

9.1 Procedure: If a Product requires servicing or repairs and you are not located near our service centers, you must courier the Product to us at your own expense.

9.2 Repair Process: Upon receiving the Product, we will assess and perform necessary repairs in accordance with our warranty and service terms.

9.3 Return Shipping: After completing the repairs, we will courier the Product back to you at our expense, using standard shipping methods unless otherwise agreed.

9.4 Liability: We are not liable for any damages or loss that occurs during shipping to or from our service centers. We recommend using a reputable courier service and ensuring the Product is properly packaged.


10. Customer Support

10.1 Contact: If you have any questions or concerns regarding our Products or Services, please contact our customer support team at icleanrobotics@gmail.com . We strive to respond to all inquiries promptly and provide assistance as needed.